Vodafone Egypt Reboots Customer Experience with Red Hat’s Hybrid Cloud and Cloud-Native Technologies

Dubai -

Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that Vodafone Egypt has deployed Red Hat Cloud Suite to advance its customer-first digital transformation initiative. The project includes rebuilding Vodafone Egypt’s website using a microservices-based architecture, and adopting DevOps methodology to better streamline operations and help boost productivity, offering a path for faster time-to-market for new innovations.

Vodafone Group’s Customer Experience Excellence program (CXX) aims to deliver outstanding and differentiated experiences for its customers. A key initiative within this is refreshing the Vodafone Egypt website, a portal offering customers the ability to more flexibly monitor and manage services online, access new offers, get support, and more. Vodafone Egypt entered the Egyptian telecom market in 1998 and now serves more than 40 million customers. With its new customer website, Vodafone Egypt wanted to be able to roll out updated and new services to customers faster to meet their evolving needs. To do this, the company sought to modernize its IT infrastructure to help improve agility around application development and delivery.

The operations team at Vodafone Egypt chose to build its applications with microservices architecture and adopt DevOps practices to help it iterate faster and more often. The team decided to containerise its applications to abstract them from the underlying architecture, helping to decrease complexity and improve portability across the company’s IT footprints, including hybrid cloud environments. The carrier’s goal was to find a Linux container platform on which development teams could work with minimal configuration and management time, and one that would also offer integrated capabilities to enable the automated build and deployment of Linux application containers.

After an in-depth technical and cost-effectiveness evaluation, Vodafone Egypt chose Red Hat Cloud Suite to achieve its goals. Red Hat Cloud Suite enables organizations to more easily build cloud-native applications, deploy them and manage these workloads through a single offering, helping businesses to modernize without sacrificing existing IT infrastructure investments. The Vodafone Egypt website is now live on Red Hat OpenShift Container Platform, the industry’s most comprehensive enterprise Kubernetes platform based on the trusted backbone of the world’s leading enterprise Linux platform, Red Hat Enterprise Linux. Vodafone Egypt is in the process of migrating an additional 10 applications to the container platform.

Supporting Quotes

Santiago Madruga, vice president, EMEA Telco & ICT Vertical, Red Hat
“By rebuilding its customer service portal with Red Hat’s container-based and hybrid cloud technologies, Vodafone Egypt can embrace an agile, DevOps-powered approach designed to more flexibly launch and manage services. We’re happy to support the company on its path to enhancing customer experiences as part of its broader group-wide CXX strategy.”

Osama Said, technology director, Vodafone Egypt​
“Our company’s ultimate goal is to provide customer-centric, cutting-edge services while maintaining world-class network performance and optimum network resilience. In a competitive marketplace, agility is key to success and with Red Hat’s solutions we are able to respond more quickly and efficiently to customer demands with innovative products and services.”

Additional Resources

Connect with Red Hat

  • About Red Hat
  • Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.



  • Forward-Looking Statements
  • Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to our pending merger with International Business Machines Corporation, the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; risks related to errors or defects in our offerings and third-party products upon which our offerings depend; risks related to the security of our offerings and other data security vulnerabilities; fluctuations in exchange rates; changes in and a dependence on key personnel; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to meet financial and operational challenges encountered in our international operations; and ineffective management of, and control over, the Company's growth and international operations, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.